At steroidscanada.ca, we prioritize the quality and care in the products we offer. Due to the nature of the items being sold, we do not accept product returns under any circumstances. This policy helps us ensure that every product is delivered in perfect, unused condition, and that all our customers receive fresh, high-quality merchandise. Once your purchase is completed, it is considered final.
What Happens If You Receive the Wrong Product?
We take great care in processing and packaging orders accurately. However, if you receive an incorrect item in your order, we will reship the correct product at no additional cost to you. To initiate this process, please contact our customer service team within 5 business days of receiving the incorrect product. We will verify the issue and ensure that the correct item is dispatched to you promptly.
What You Need to Do:
Contact us within 5 days of receiving the incorrect product.
Provide your order number and a clear description of the issue.
We will arrange for the correct product to be shipped to you at no cost.
Lost Packages
If your package is lost by Canada Post, we will reship your order free of charge. All our shipments include tracking information, which allows you to monitor your order from our facility to your doorstep. In the event that Canada Post is unable to deliver your package and confirms it as lost, we will promptly send a replacement at no cost to you.
If your package shows as undelivered or lost, please contact our customer service.
We will investigate with Canada Post and, once confirmed, reship your order at no extra charge.
Tracking Your Order
Every order comes with a tracking number, which is provided once your order is shipped. This tracking number can be used on the Canada Post website to follow your package’s progress in real-time. We ensure that there is no scenario where you will not receive the exact product you ordered.
Tracking Information Includes:
The status of your shipment.
Expected delivery dates.
Location updates as your package moves through the Canada Post system.
If you have any further questions about our return policy, please don’t hesitate to reach out to our customer support team. We’re here to ensure a smooth and transparent shopping experience for you.
