Contact
Talk to us
Questions about a product, an order or shipping. We reply within one business day, usually sooner.
Send a message
Include your order number if it’s about an order.
Questions
Before you contact us
How fast do you reply?
Within one business day, usually sooner.
Where is my order?
Your tracking number is emailed when the order ships. You can also look it up on the order tracking page.
Can I change my address after ordering?
Before dispatch, yes: contact us right away. After dispatch, ask the carrier to hold the parcel using your tracking number.
Ships from inside CanadaNo border, no customs
Tracking within 72 hWeekend orders packed Sun or Mon
TrackedCanada Post Xpresspost, UPS or FedEx
DiscreetPlain box, no product names