Questions, answered

By Interac e-Transfer. After you place your order, the next page shows exactly where to send it, with a copy button for each detail, and the same details are in your confirmation email. Send the exact total with only your last name as the message. Auto-deposit is on, so most banks won’t ask a security question.

Yes, once you have completed one order with us. Sign in at checkout and the card and Google Pay options appear. A 5% card processing fee applies. First orders are paid by Interac e-Transfer.

We process orders seven days a week. You get a tracking number within 72 hours of payment; orders placed on the weekend are packed on Sunday or Monday.

We email up to three reminders. Orders that are never paid are cancelled and nothing is shipped or charged.

No, you can check out as a guest. An account shows your orders and is how the credit card and Google Pay options open after your first order.

Yes, before it ships. contact us with your order number as soon as you can.

Canada Post Xpresspost is $30, free on orders over $300. UPS or FedEx is $60, free on orders over $1,000.

Typical times after dispatch:

Weather, holidays and remote addresses can add a day or two.

No. We ship to Canadian addresses only, in every province and territory.

Your tracking number is emailed when the order ships; check your spam folder if you don’t see it. You can also look up your order on the order tracking page.

Canada Post Xpresspost delivers to most P.O. Boxes; UPS and FedEx don’t, so choose Xpresspost. For apartments, add your unit number and buzzer code.

Sometimes, depending on the carrier and address. If you’d rather not sign, say so in the order notes and we’ll ask for it where the carrier allows.

The carrier leaves a notice and holds the parcel at a nearby post office or depot. Your tracking number shows where to pick it up.

In a plain, unbranded box with no product names anywhere on the outside.

We use it to process and ship your order and to email you about it. See our privacy policy.

Check the tracking first; most delays clear in a day or two. If it is well past the times above, contact us with your order number and we’ll look into it with the carrier.

Check side doors, mailrooms, the concierge and neighbours, and give it 24 hours, as tracking sometimes updates early. If it still hasn’t turned up, contact us and we’ll open a trace.

If Canada Post confirms it lost, we reship your order free. See the returns and delivery policy.

contact us within 5 business days with your order number and what you received, and we send the right item at no cost.

No. Because of what these products are, we can’t accept returns once they have shipped. Wrong and lost items are covered as above.

Zionova, Genetix Pharma and Vita.

No personal dosing or cycle advice. Product pages list clinical or label reference doses where a medical use exists, with the main risks and the bloodwork to ask a doctor about.

Injectables need sterile syringes and powder peptides need bacteriostatic water. Both are sold separately and suggested on the product page.

It depends on the product. Anabolic steroids are Schedule IV under the Controlled Drugs and Substances Act: possessing them for personal use isn’t an offence, but trafficking, importing and exporting without authorization are. PCT medicines and ED tablets are prescription drugs, and SARMs and research peptides aren’t approved by Health Canada. Each product page states the status of that compound.

Yes. You must be 18 or older to order.